Refunds and cancellations

Automatic refunds — you do not have to ask

Two cases are handled by the system itself, without you contacting anyone:

• The rules do not permit your product at your venue. We do not issue a label we believe would be wrong. You are refunded in full, and you keep the cited explanation of why — which is usually the thing you actually needed to know.
• The label fails our own quality gate. Every label is checked to confirm each state-mandated sentence appears byte-for-byte before release. If that check fails, nothing ships and you are refunded in full.

Refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

If something else went wrong

Email support@ovenclear.com within 30 days of purchase, with your order link. If the service gave you a verdict for the wrong state, the wrong venue, or a label missing required text, you get a full refund. If you simply changed your mind before we generated anything, you get a full refund.

Where we may decline

We may decline a refund where a correct, cited verdict and a QA-passing label were delivered and you have used them, or where the verdict was computed from inputs you supplied incorrectly — though in the latter case we would rather re-run it for you at no charge. Ask; we would prefer you had a correct label than a refund.

Law-Watch subscriptions

Cancel at any time and you will not be billed again. The current period is not pro-rated, and labels already issued to you remain valid and keep their provenance pages.

Contact

support@ovenclear.com · Operator: Edy Cu, an individual based in Indonesia, operating as OvenClear.